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FormsAI + Zendesk

Every request arrives as a Zendesk ticket with the details your agents need first time.

Get Pro How to connect

Included with Pro: $12/mo billed yearly

What you can do

  • Tickets with context

    Order number, product, what happened and a screenshot, before an agent asks.

  • Users from respondents

    Create the requester in Zendesk from their name and email.

  • Smarter intake

    Logic asks different questions for refunds, bugs and account issues.

  • Evidence attached

    File upload and video answers stay a click away through the response link.

Ideas to start from

How to connect Zendesk

  1. 1

    Open Integrations in the FormsAI app, find Zendesk and select Connect. Sign in on Zendesk's own page and allow access.

  2. 2

    Open a form's Results → Connect and select Add an action.

  3. 3

    Pick Zendesk and the account, then find the action: create ticket (or create user, or update ticket).

  4. 4

    Fill in its fields with answers, using Insert an answer or ready-made values like the respondent's email or a link to the response.

  5. 5

    Test it with your latest response, save, and it runs for every new completed response.

Build free, connect on Pro

Build and test your form on the Free plan. Actions run once you're on Pro: $12/mo billed yearly, with 5,000 action runs a month.

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Zendesk is a trademark of its owner. FormsAI isn't affiliated with or endorsed by Zendesk. zendesk.com

Templates that work with Zendesk

All templates

FAQ

FormsAI + Zendesk, answered

Can I set the ticket's priority or tags?

Map them in the action if Zendesk's create ticket action offers those fields. The fields shown come from Zendesk's own action.

Can customers see their ticket afterwards?

Zendesk handles that as usual once the ticket exists. FormsAI can also show a copy of their answers on the ending.

Is the Zendesk integration free?

Connected apps are part of FormsAI Pro ($12/mo billed yearly), with 5,000 action runs a month across your forms. On Free you can set actions up, but they don't run.

What happens if Zendesk is down or rejects a response?

Temporary problems, like Zendesk being busy, are retried automatically with longer waits. Problems that need you, such as an expired sign-in, stop and say why in Integration activity, where you can run it again. A response is never sent to the same action twice by itself.

Connect FormsAI to Zendesk.

Pro is $12/mo billed yearly: unlimited forms and responses, 18 connected apps, webhooks and the API.

Get Pro