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Feedback forms

Feedback you can act on.

Ratings for the numbers, open questions for the reasons, and results that group what people said into themes.

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Included on every plan, Free too

forms.yourbrand.com/feedback

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Overall, how would you rate your visit?

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A live customer feedback form. Try it; nothing is saved.

What you get

  • Numbers and reasons

    Ratings, opinion scales and NPS, then why.

  • Logic for low scores

    Ask what went wrong only when it went wrong.

  • Better open answers

    Filo asks one follow-up when an answer is vague. (Pro)

  • Themes, not a wall of text

    Smart Insights group the reasons with real quotes. (Pro)

  • Kiosk mode

    Feedback on a tablet at the counter or the exit.

  • Alerts

    An email, or a Slack post on Pro, for each response.

Set it up in three steps

  1. 1

    Pick a feedback template.

  2. 2

    Add a follow-up question for low scores.

  3. 3

    Share it after the purchase, the event or the course.

Free to start

Every plan includes this, Free too. 3 active forms and 100 responses a month, no card needed.

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Templates to start from

All 48 templates

FAQ

Feedback forms, answered

What should a feedback form ask?

One overall score, one or two specifics you can change, and one open question about why. Keep it under a minute.

Can it ask different questions for unhappy customers?

Yes. Add a rule on the rating that shows a follow-up only when it’s low.

Can I collect feedback at a counter?

Yes. Kiosk mode runs the form on a tablet and resets after each person.

Is it free?

Yes. AI follow-ups and Smart Insights are on Pro.

More ways to build

Make your feedback form free.

Every plan includes it. Make your first form in minutes, no card needed.

Start free