NPS surveys
Your Net Promoter Score, done properly.
Ask the 0 to 10 question, ask why, and see promoters, passives, detractors and how your score moves week by week.
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How likely are you to recommend us to a friend or colleague?
What you get
The NPS question
The standard 0 to 10 scale with your own labels.
Score and groups
Promoters, passives and detractors with counts and percentages.
The trend
How your score moves week by week.
Ask why, differently
Logic sends detractors and promoters to different follow-ups.
Themes in the reasons
Smart Insights group written answers into themes. (Pro)
Across forms
Compare NPS from several forms on the Insights dashboard. (Pro)
Set it up in three steps
Start from the NPS template.
Add a follow-up for why, with logic for detractors.
Send it after a purchase or every quarter, and watch the score.
Free to start
Every plan includes this, Free too. 3 active forms and 100 responses a month, no card needed.
Compare plansTemplates to start from
All 48 templates
FAQ
NPS surveys, answered
How is NPS calculated?
The percentage of promoters (9 or 10) minus the percentage of detractors (0 to 6). 60% promoters and 15% detractors give an NPS of +45.
Is it free?
Yes. The NPS question and its score are on every plan.
When should I send an NPS survey?
After someone has used what you sell long enough to judge it: a few weeks after a purchase, or on a regular schedule, such as every quarter.
What’s a good NPS?
Anything above 0 means more promoters than detractors. Compare with your own past scores more than with other companies’.
Measure your NPS free.
Every plan includes it. Make your first form in minutes, no card needed.
Start free