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FormsAI + Intercom

Leads become Intercom contacts and requests start conversations, with the answers your team needs.

Get Pro How to connect

Included with Pro: $12/mo billed yearly

What you can do

  • Contacts from leads

    Name, email and company go into a new Intercom contact.

  • Conversations from requests

    Start a conversation with the request as the first message.

  • Tickets for structured issues

    Create a ticket when the request needs tracking.

  • Hidden fields

    Pass a user id from your app in the link and use it in the action.

Ideas to start from

How to connect Intercom

  1. 1

    Open Integrations in the FormsAI app, find Intercom and select Connect. Sign in on Intercom's own page and allow access.

  2. 2

    Open a form's Results → Connect and select Add an action.

  3. 3

    Pick Intercom and the account, then find the action: create contact (or create conversation, or create ticket).

  4. 4

    Fill in its fields with answers, using Insert an answer or ready-made values like the respondent's email or a link to the response.

  5. 5

    Test it with your latest response, save, and it runs for every new completed response.

Build free, connect on Pro

Build and test your form on the Free plan. Actions run once you're on Pro: $12/mo billed yearly, with 5,000 action runs a month.

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Intercom is a trademark of its owner. FormsAI isn't affiliated with or endorsed by Intercom. intercom.com

Templates that work with Intercom

All templates

FAQ

FormsAI + Intercom, answered

Can I link a response to an existing Intercom user?

Pass the user's id or email in the form's link as a hidden field, and use it in the action's fields.

Do I still need the Intercom Messenger?

FormsAI complements it. Use forms for structured intake and surveys; the Messenger stays for live chat.

Is the Intercom integration free?

Connected apps are part of FormsAI Pro ($12/mo billed yearly), with 5,000 action runs a month across your forms. On Free you can set actions up, but they don't run.

What happens if Intercom is down or rejects a response?

Temporary problems, like Intercom being busy, are retried automatically with longer waits. Problems that need you, such as an expired sign-in, stop and say why in Integration activity, where you can run it again. A response is never sent to the same action twice by itself.

Connect FormsAI to Intercom.

Pro is $12/mo billed yearly: unlimited forms and responses, 18 connected apps, webhooks and the API.

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